Shipping Policy

At Pioneers, we are committed to ensuring that all orders are processed and delivered quickly and securely.

Order Processing

Orders are processed once payment has been confirmed.

Preparation times may vary depending on product availability and current order volume.

Delivery Times

Estimated delivery times may vary depending on the destination:

• Mainland Portugal: 2 to 7 business days

• Islands: 5 to 10 business days

• Rest of Europe: 5 to 15 business days

The delivery times provided are estimates only and may be affected by factors beyond our control, including carrier delays, peak periods, or customs procedures.

Shipping Costs

Shipping costs are calculated at checkout and displayed before the order is completed.

Free shipping promotions may be available during specific campaigns.

Order Tracking

Whenever available, a tracking number will be provided so customers can monitor the status of their shipment.

Incorrect Address

Customers are responsible for ensuring that their delivery information is accurate. Pioneers is not responsible for delays or additional costs resulting from incorrect information provided by the customer.

Lost or Damaged Orders

If your order arrives damaged or is not received within a reasonable timeframe, please contact us at:

Email: rmpioneersupply@hotmail.com

Phone: +351 934 596 025

We will do our best to resolve the issue as quickly as possible.

Contact Information

If you have any questions regarding shipping and delivery, please contact us at:

Email: rmpioneersupply@hotmail.com

Phone: +351 934 596 025