Returns and Refunds Policy

At Pioneers, customer satisfaction is one of our top priorities.

Customers have 14 days from the date of receiving their order to request a return.

To be eligible for a return, the product must be unused, in its original packaging, and include all accessories provided.

Once the returned item has been received and inspected, the refund will be processed using the same payment method used for the original purchase, within a maximum period of 14 days.

Return shipping costs are the responsibility of the customer, except in cases where the wrong item was sent or the product is defective.

Returns will not be accepted for customized products or items showing clear signs of use.

If you receive an incorrect or defective product, please contact us via email at rmpioneersupply@hotmail.com or by phone at +351 934 596 025 within 48 hours of receiving your order.

To initiate a return, please contact us at rmpioneersupply@hotmail.com and provide your order number along with the reason for the return.